Interpersonal communication in the health professions: A focus on training

Abstract

The field of Health Psychology has enjoyed a prodigious growth over the past 15 years. The interpersonal dynamic of the practitioner-patient relationship is one of the areas which has been illuminated thereby accentuating its contribution to effective levels of health care. This paper examines the concepts of interpersonal communication and communication skill. The contribution of skilful communication by health workers to the success with which they discharge their professional duties is considered and present standards of practice critically assessed. Specific areas of inadequacy are identified and possible causative factors postulated. Amongst such factors would appear to be a relative neglect of the interpersonal dimension of the work of the health practitioner during training. A case is made for increased attention being devoted to promoting this facet of professional competence. The major thrust of the paper develops this theme by elaborating a systematic and structured framework for instruction, Communication Skills Training, as an approach to promoting interpersonal efficiency in the health care context.