Abstract
George, seated midway back in Miss Tiffin's class, looked as though he might cause trouble. And he did. Not aware he was being watched, he poked Fred. Of course Fred poked back, and the fray was on. Both suddenly stopped, conscious of Miss Tiffin's hard glare. They looked up guiltily, expecting her to speak. She did. She was determined not to let her new class get out of hand. As she reprimanded Fred and George, she found herself becoming more angry. Her voice rose shrilly and her words became caustic. A few seconds later she realised her words weren't having the effect she intended. She wasn't handling the situation well. What had been a small disturbance seemed to spread. She just wasn't getting through. Suddenly she wished she had taken a different approach.