An exploratory study of ERP implementation in Saudi Arabia

Abstract

Enterprise resource planning (ERP) is being implemented by many organisations as a potential solution to their businesses. In spite of its appeal, ERP has challenges and difficulties in its realisation, especially in developing countries. In this article, existing trends and success factors for ERP implementation in Saudi Arabia is investigated. The results of this study apply, to a large extent, to other developing countries in the Middle East and other oil producing countries. The study captures the best implementation practices, difficulties encountered, critical success factors and benefits realised. Most organisations suffer serious time and/or cost overruns in ERP implementation. Management commitment and the existence of a clear strategic objective were found to be critical for the success of the ERP implementation. Change management programmes and extensive training were found to be essential for smooth implementation process.

Keywords:

• enterprise resource planning
• ERP systems
• integrated information system
• best practices
• developing countries

Acknowledgements

The author acknowledges both Mr Atiq Siddiqui for his help in data analysis and professor Andijani for his valuable guidance. He would also like to acknowledge King Fahd University of Petroleum and Minerals for its support in conducting this research.