Understanding the key antecedents of users’ continuance intention in the context of smart factory

ABSTRACT

With the rapid prevalence of the fourth industrial revolution, the use of the smart factory has been stressed to improve the organisation’s competence in manufacturing. This study explores the antecedents of users’ continuance intention towards the smart factory. The theoretical framework clarifies the role of perceived ease of use, perceived usefulness, and commitment to learning in enhancing users’ continuance intention. The proposed theoretical framework is validated using the survey data collected from 167 smart factory users. The findings show that perceived usefulness has a significant impact on continuance intention. The analysis results indicate that system quality and information quality affect the perceived usefulness while they are not significantly related to perceived ease of use. This study found that service quality has influenced perceived ease of use significantly while it is not significantly associated with perceived usefulness. Moreover, personal innovativeness has a significant effect on perceived ease of use, perceived usefulness, commitment to learning, and continuance intention. The findings provide academic and practical implications.

KEYWORDS:

• Industry 4.0
• Smart factory
• Smart manufacturing
• Continuance intention

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Hyeon Jo

Hyeon Jo received his B.S., M.S., and Ph.D. degrees from the Korea Advanced Institute of Science and Technology (KAIST) in 2004, 2006, and 2012, respectively. He was an assistant professor at College of Business Administration, Dong-A University, Korea during 2013–2018. His current affiliation is RealSecu that provides IT network security service and conducts research about IT, security, and industry 4.0. His research interests are 4.0 industry, smart lighting, IT security, collaborative filtering, web data analysis, and Internet information. He has published in International Journal of Human–Computer Interaction, The Journal of Information Systems, Journal of Information Technology Services, Journal of Internet Computing and Services, Telecommunications Review, The e-Business Studies, among others.