Creating integrated performance systems: the business of the future

Abstract

Organized around the concept of integrated performance system, suppliers will not sell physical technologies. They will sell the output of physical technologies. They will sell the output of physical systems. Whether that service is meals or heating and cooling, the supplier will have strong incentives to provide the most efficient and effective technological base in order to optimize performance. Integrated performance systems are envolving under a variety of sponsorships. They offer great business opportunities, stimulate technical innovation, increase efficiency in use of energy and resources, and provide customers and customers with much sought-after, high quality, reliable choices.