New development: Innovative governance—using the citizen scorecard in China

Abstract

This article presents an innovative approach to addressing governance challenges in public service delivery in China. It builds on a citizen scorecard survey covering 5,000 households in five cities: Chengdu, Dalian, Shanghai-Pudong, Shenzhen and Xi’an. The survey helped policy-makers reveal weaknesses and enhance policy implementation and public service delivery.

Acknowledgement

The article draws on China: Urban Services and Governance, World Bank Policy Research Working Paper No. 5030, which I published in 2009.

Additional information

Notes on contributors

Hana Brixi

Hana Polackova Brixi is World Bank Senior Economist currently on external assignment as Chief of UNICEF’s Social Policy Section in China.