New development: The paradox of outcomes—the more we measure, the less we understand

Abstract

The use of ‘outcomes’ as a concept to measure the effectiveness of social policy interventions is inherently flawed and creates unwelcome paradoxes. This article explains why, instead of improving the lives of those who receive support, a focus on outcome information distorts both the priorities and practice of organizations who deliver such support, resulting in poorer results for those most in need. It provides an important first stage towards the evolution of new ways of conceptualizing ways to create improvements in social policy delivery.

Keywords:

• Payment by results
• performance management
• outcomes

Additional information

Notes on contributors

Toby Lowe

Toby Lowe is a visiting fellow at Newcastle University Business School, Newcastle, UK, and Chief Executive of Helix Arts, a charity which transforms lives through creative activity.