Visual performance management in housing associations: a crisis of legitimation or the shape of things to come?

Abstract

Housing associations in the UK are undergoing significant reform, potentially facing a crisis of legitimation with respect to their values. The latest reforms have included further deregulation and limiting the availability of bank finance at fixed low interest rates. These are challenging times for housing associations; forcing leaders to effectively manage organizational business performance, becoming less reliant on regulatory bodies for guidance and legitimation.

Keywords:

• Change
• performance management
• social housing