743
Views
5
CrossRef citations to date
0
Altmetric
Original Articles

Rational and ritualistic use of key performance indicators in hybrid organizations

 

Abstract

This paper shows how and why a mandated (statutory) set of network key performance indicators (KPIs) was used by network actors, distinguishing between rational and ritualistic use. The authors carried out an exploratory case study on a representative example of hybrid organizations: a mandated public network for local public transport. Results highlight that mandated network KPIs have multiple and divergent uses, from a minimal rational use to a more common ritualistic and decoupled use.

Additional information

Notes on contributors

Deborah Agostino

Deborah Agostino is an Assistant Professor in the Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Italy.

Michela Arnaboldi

Michela Arnaboldi is a Full Professor in the Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Italy.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.