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Abstract
Research into Lean in public services and particularly implementation, needs to develop from reporting cases to provide a taxonomy for researchers and practitioners. The paper outlines two approaches to process improvement activities (PIAs)—’Pillar’ and ‘Platform’ and tests the validity of these approaches through two organizational case studies (96 PIAs are considered). The degree to which this taxonomy supports decision-making is explored and issues associated with implementation are discussed.
Additional information
Notes on contributors
Nicola Bateman
Nicola Bateman is Associate Professor, School of Business and Economics, University of Leicester, UK.
Sarah Lethbridge
Sarah Lethbridge is Director of Executive Education, Postgraduate Teaching Centre, Cardiff University, UK.
Ann Esain
Ann Esain is an Honorary Lecturer at the University of Buckingham and CI manager at Orange Box, UK.