Understanding before implementing: the context of Lean in public healthcare organizations

Abstract

A three-year study of Lean implementation in public healthcare organizations in Québec identified poor understanding of the organizational context as a contributing factor to unsustainable Lean implementation. This paper presents a holistic perspective of the unique context of public healthcare organizations and discusses its implications with regards to Lean implementation.

Keywords:

• Healthcare
• Lean implementation
• public
• Québec
• services

Additional information

Notes on contributors

Pierre-Luc Fournier

Pierre-Luc Fournier is a doctoral candidate at HEC Montréal, Canada.

Marie-Hélène Jobin

Marie-Hélène Jobin is a Professor of Logistics and Operations Management and Director of the Healthcare Management Hub at HEC Montréal, Canada.