Value and sustainability in technology-enabled care services: a case study from north-east England

IMPACT

A critical barrier to the large-scale adoption of technology-enabled care services (TECS) remains a lack of evidence around their business cases that would create sufficient value for the stakeholders involved. Drawing on a case study of telecare service delivery, involving public funding and institutions in north east England, the authors highlight the opportunities that technology provides, as well as a series of challenges that need to be addressed. The findings will be particularly helpful for telecare stakeholders, shaping how services are provided.

ABSTRACT

Technology-enabled care services (TECS) are primarily provided in the UK as a public service, using public funds and national systems of health and care. The delivery of such services, however, is increasingly market orientated and subject to many challenges. The authors draw on the literature and case study evidence, to explore the value propositions and value co-creation within TECS, highlighting the challenges and obstacles, as well as possible ways forward.

KEYWORDS:

• Business model
• digital healthcare
• north east England
• service design
• technology enabled care
• TECS
• telehealthcare
• value co-creation

Acknowledgements

The authors would like to thank Your Homes Newcastle for their support when undertaking the case study, as well as for their comments on an earlier version of this article. We are also grateful to the constructive comments made by the reviewers. All errors remain the responsibility of the authors.

Disclosure statement

No potential conflict of interest was reported by the author(s).