Supporting co-creation processes through modelling

IMPACT

At a time when co-creation is being used as a mechanism to support the implementation and assessment of initiatives, this article provides an alternative which levers pre-configured models to guide participants through the co-creative process. Each model links to the practical challenges associated with co-creation and supports both practitioners and participants in realizing and communicating co-creation within their own environments as part of reflective, emergent and evaluation engagements.

ABSTRACT

This article introduces novel modelling approaches to the co-creation of service innovation in social contexts. The models respond to some of the practical challenges of working with multiple stakeholders in distributed environments. The aim of the tools is to enable, support and guide the complex discussions that are required to identify, and strengthen participation in the co-creation processes of service innovation in contexts of health, social care and welfare. Evidence suggests that the tools support stakeholders’ reflection on the wide range of social, ethical, moral, organizational and technical challenges of sustainable and effective services and associated service environments.

KEYWORDS:

• Digital tools
• living labs
• multi-agency
• partnerships
• public services
• stakeholders

Acknowledgment

The content of the paper reflects the authors’ views and the managing agency cannot be held responsible for any use that may be made of the information it contains.

This paper draws on a project entitled ‘Co-creation of Service Innovation in Europe’ (CoSIE). CoSIE received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 770492.

Disclosure statement

No potential conflict of interest was reported by the author(s).