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Performance measurement

Developing a system for measuring departmental performance

Pages 29-33 | Published online: 07 Jan 2009
 

‘Garbage in, garbage out’ is the rule for information systems. If information is to be reliable enough to drive the management process, those who provide the input must see the significance of their contribution. In Hammersmith & Fulham Council, care was taken to build ownership of management information from the bottom‐up.

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