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Public Money & Management Volume 9, 1989 - Issue 4
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Resource management

Managing for greater innovation in the civil service: Customs & excise

Cyril Tomkins Professor of accounting at the School of Management, University of Bath
&
Ian Colville Lectures in behavioural science at the School of Management, University of Bath
Pages 15-20 | Published online: 07 Jan 2009
 
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Success in managing change requires a combination of good systems development and attention to the concerns of both individuals and groups. While HM Customs & Excise is steadily developing its systems, it is also experimenting with ways of involving managers down the line as owners of the change process.

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