Advanced search
Publication Cover
Public Money & Management Volume 13, 1993 - Issue 4
Submit an article Journal homepage
228
Views
44
CrossRef citations to date
0
Altmetric
Performance measurement

Performance indicators: 20 early lessons from managerial use

Andrew Likierman Deputy Principal of the London Business School
Pages 15-22 | Published online: 07 Jan 2009
 
Sample our Politics & International Relations journals, sign in here to start your FREE access for 14 days

Abstract

Performance indicators are a valuable managerial tool if properly used; if not, managerial time and cash resources could be wasted, and, more seriously, managerial action could be distorted. This article provides 20 valuable lessons in the use of performance indicators. They are the result of a three‐year research project involving discussions and written feedback from 500 middle‐ and senior‐grade public service managers using performance indicators.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related Research Data

A PUBLIC MANAGEMENT FOR ALL SEASONS
Source: Wiley
Public administration and the courts: A clash of values?
Source: Informa UK Limited
BEYOND THE MANAGERIAL MODEL: THE CASE FOR BROADENING PERFORMANCE ASSESSMENT IN GOVERNMENT AND THE PUBLIC SERVICES
Source: Wiley
The Disclosure Panacea: A Comparative Perspective on Charity Financial Reporting
Source: Springer Science and Business Media LLC
THE PUBLIC SECTOR AND CURRENT ORTHODOXIES: REVITALISATION OR DECAY?
Source: Wiley
L’approche cycle de vie pour le management de la performance: conséquence pour l’administration publique et l’évaluation
Source: Sage
From Public Administration to Public Management: Reassessing a Revolution?
Source: Emerald (MCB UP )
PERFORMANCE MANAGEMENT IN THE PUBLIC SECTOR
Source: Wiley
Public management: A third approach?
Source: Informa UK Limited
Public sector management in a period of radical change: 1979–1992
Source: Informa UK Limited
Performance Indicators: 'backseat driving' or 'hands off' control?
Source: Bristol University Press
ORGANIZATIONAL STATUS AND PERFORMANCE: A CONCEPTUAL FRAMEWORK FOR TESTING PUBLIC CHOICE THEORIES
Source: Wiley
CHANGE IN THE MANAGEMENT OF PUBLIC SERVICES
Source: Wiley
Bringing Consumers into Performance Measurement: concepts, consequences and constraints
Source: Bristol University Press
Impact on performance
Source: Emerald
FROM PUBLIC ADMINISTRATION TO PUBLIC MANAGEMENT: REASSESSING A REVOLUTION?
Source: Wiley
The management of performance in the public sector
Source: Informa UK Limited
Public choice and public sector management
Source: Informa UK Limited

Linking provided by 

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.