This article reports on a research project on the implementation of Total Quality Management concerned with introducing a cultural change, together with changes in management systems, by using quality circles. The results of a questionnaire which was distributed to those people involved in the project are discussed.
Public Money & Management
Volume 15, 1995 - Issue 3
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Related Research Data
TQM adoption, institutionalism and changes in management accounting systems: a case study
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Informa UK Limited
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