Business excellence: What is to be done ?

Abstract

In the new millennium the tension between quality, quantity, costs and time will be stronger and management of organizations will be even more demanding. The speed of changes will remain high. Quality management can deliver great contributions to business excellence. It can be improved in a remarkable way by applying the 2000 version of ISO 9001, which allows the integration of other partical management systems like those for environmental management, risk management or occupational health and safety management in a much easier way than before. The new model of ISO 9004 offers an excellent way for an ongoing journey to total quality management. The Excellence Model of the EFQM is no longer bound only to quality issues, but offers an important tool for comprehensive management systems, which include all areas of management.