Proponents of Total Quality Management (TQM) have strongly suggested that TQM implementation will lead to employee empowerment. However, in a surprisingly large number of cases, it was found that employee empowerment remains a dream. Instead, in some cases, with the implementation of TQM, employees found the organization even more hierarchical and their power is further eroded. In most of these cases, employee resentment was so strong that quality improvement was impaired. This problem arises mainly due to management's belief that a separate organization may be created to implement TQM above the existing organization structure in the company. Evidence has shown that this does not work and could be one of the main reasons for the implementation failure of TQM. For TQM to work there is a necessity to revamp or level the whole organization structure. This article attempts to present an organization structure that is believed to be able to facilitate the successful implementation of TQM.
Cellular structure for total quality management in a globalized economy
Reprints and Corporate Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
To request a reprint or corporate permissions for this article, please click on the relevant link below:
Academic Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
Obtain permissions instantly via Rightslink by clicking on the button below:
If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.
Related research
People also read lists articles that other readers of this article have read.
Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.
Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.