Key points in quality control training courses for managers

Abstract

Quality control ( QC ) courses for managers should teach, in addition to statistical methods, the basic concepts which constitute the background of QC. Quality has a much longer history than cost and productivity and is the feature of common concern between the manufacturer and the customer. Quality is more of a human concern than cost or productivity. It is also recognized that quality can be responsible for a reduction in cost and an increase in productivity. However, cost and productivity cannot cause an improvement in quality. The QC story is known as the standardized QC approach of problem-solving and standardization, or the PDCA cycle. It is emphasized that the continuity of logic should be maintained over the whole QC story.