The paper reports the results of a survey on the benefits from ISO and the impact of motivation and implementation process on the benefits from ISO in Taiwan. The empirical result indicates that adopting ISO brings registered Taiwanese enterprises significantly help in quality improvement, international competitiveness, cost reduction, and sales increase. A regression model is used to test whether motivations and implementation processes determine performances. The effect of motivations and processes on benefits from ISO are also statistically significant. With more positive attitudes, more use of computerized information system, and more involvement of all employees, implementing ISO could give companies more help in enhancing product quality. With more positive and internationalizing attitudes, and more degree of implementing documentation through auditing, implementing ISO could give companies more help in enhancing international competitiveness. With more positive attitudes and more experiences in quality controlling activities before implementing ISO, implementing ISO could give companies more help in cost reduction. With more internationalizing and passive attitudes, and more open organizational culture, implementing ISO could give companies more help in raising sales. And, the effects of a control variable, the percentage of overseas sales, on performances of enhancing international competitiveness and raising sales are statistically significant. These results imply that implementing ISO with total quality management philosophy may prove to bring more benefits for many export-oriented firms in the developing countries.
A study of ISO 9000 process, motivation and performance
Reprints and Corporate Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
To request a reprint or corporate permissions for this article, please click on the relevant link below:
Academic Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
Obtain permissions instantly via Rightslink by clicking on the button below:
If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.
Related Research Data
Related research
People also read lists articles that other readers of this article have read.
Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.
Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.