This paper presents a review of the current literature on quality programs (QPs). The paper examines the reported cases of the two major QPs: total quality management (TQM) and the ISO 9000 series. The successes and failures of the QP implementations documented in the literature are discussed. Finally, the major differences between TQM and the ISO 9000 series are summarized.
Total Quality Management
Volume 10, 1999 - Issue 2
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