Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic review

Abstract

Purpose: In this systematic review, we aimed to synthesize data that identify factors contributing to patient satisfaction in dermatology care using qualitative methods.

Materials and methods: We performed a comprehensive search of the literature using the PubMed database for articles published between January 1, 2000 and February 9, 2015. The initial search yielded 186 articles, of which 13 were included after applying inclusion and exclusion criteria.

Results: The systematic review of 13 articles included a total of 330 patients. Using in-field observations and semistructured interviews, studies found that qualitative methods and analysis increased the provider’s sensitivity to patient needs and enhanced patient care. Analyses using qualitative methods found increased patient satisfaction in their healthcare provider is associated with (1) confidence in the provider’s diagnosis, (2) perception of patient-centered, individualized recommendations and (3) quality of patient education and provider explanation during a visit.

Conclusions: Patient satisfaction is measured using either quantitative or qualitative methods. Quantitative methods result in standardized data that often does not capture the nuances of patient experience. In contrast, qualitative methodology is integral to gathering patient perspectives on patient care and satisfaction and should be included in future research models.

Keywords:

• Qualitative research
• patient satisfaction
• dermatology
• review

Acknowledgements

We would like to acknowledge our partners in the Department of Dermatology at the University of California, Davis, and in the Department of Dermatology at the University of Colorado, Denver.

Disclosure statement

No relevant financial conflict of interest is present pertaining to this study. Dr. Armstrong’s other disclosures include serving as an investigator and consultant/advisor to AbbVie, Amgen, Celgene, Janssen, Lilly, Novartis, Regeneron, Pfizer, and Modernizing Medicine. Other authors have no disclosures.