e-HRM effectiveness in a public sector organization: a multi-stakeholder perspective

Abstract

Electronic HRM is increasingly gaining importance within working organizations and many of its adherents assume and express its advantages. Scientific support, however, is scarce and there is a lack of clarity regarding the contribution of e-HRM to HRM effectiveness. This article presents results from a qualitative study conducted at a public sector organization. Line managers and employees were interviewed to examine the linkages between the use of e-HRM applications and perceived effectiveness of HRM. Results of the analyses indicate that the appreciation of e-HRM applications is associated with HRM effectiveness, and reveals differences in the use of e-HRM between line managers and employees. Based on the results we emphasize the importance of a multi-stakeholder perspective in e-HRM research.

Keywords:

• e-HRM
• interviews
• IT implementation
• stakeholders

Acknowledgements

The authors are very grateful to the Emplaza project manager, Gerrit Kreffer for his commitment and help during this study and Tessa Hanevelt and Lisa Marie Pasveer for participation in collecting the empirical data.