Job and organizational attitudes in relation to financial performance in Greek retail banking: an exploratory empirical investigation

Abstract

In an attempt to contribute to satisfaction and commitment research, the current study explores the differential relationships that job attitudes (e.g. job satisfaction) and organizational attitudes (e.g. organizational satisfaction and organizational continuance commitment) may have with financial performance in Greek retail banking. A total of 331 employees completed the standardized questionnaires. Three sets of hypotheses were tested, investigating direct effects, mediation effects, and moderation effects. Findings suggest that financial performance yields increased levels of high-sacrifice continuance commitment, resulting in enhanced employee satisfaction – both with the job and the employing organization. Results are discussed, limitations are considered, and directions for future research are proposed.

Keywords:

• banking
• continuance commitment
• job satisfaction
• organizational commitment
• organizational satisfaction
• performance

Acknowledgments

We are most thankful for the reviewers' most helpful and insightful comments that have helped improve the quality of the present paper greatly.