Disseminating knowledge to build a learning organization

Abstract

In recent years the learning organization has become popular in the management literature but the extent to which staff typically obtain access to the information they need for enhanced learning is not well understood. This paper examines the access to information experienced by staff within a New Zealand company in terms of the topics on which information is received and the sources from which information comes. The results show significant divisions within the company on status grounds for information that is currently received. Nevertheless, no such divisions were found for the information that is sought. Limitations appeared more obviously with regard to formal information sources (for which the company is responsible) than for the informal sources (which the individual finds it easier to access). Implications for companies aspiring to strengthen their capacity to learn are briefly discussed.

Keywords:

• Learning organization
• access to information
• information sources
• disseminating knowledge