Psychoanalysis of the mobile money ecosystem in the digital age: generational cohort and technology generation theoretical approach

ABSTRACT

The primary purpose of this study is to establish the moderating role of generational differences in the relationship between mobile money adoption and use and financial inclusion in developing countries. Three key findings emerged: first, there is a moderating role of generational differences on mobile money adoption and use; second, both mobile money adoption and use and generational differences have significant and positive effects on financial inclusion; third, the inclusion of generational differences, as a moderator, results in 6.7 per cent increase in financial inclusion in developing countries.

KEYWORDS:

• Poverty reduction
• microfinance
• methods
• technology
• Region: Sub-Saharan Africa
• developmental policies

Disclosure statement

No potential conflict of interest was reported by the authors. This was purely a self-funded study.

Additional information

Notes on contributors

George Okello Candiya Bongomin

George Okello Candiya Bongomin holds a PhD, an MSc (Accounting & Finance), and a Bachelor’s degree in Commerce (B.COM) from Makerere University Kampala, Uganda. He is Research Fellow at the Faculty of Graduate Studies and Research, Makerere University Business School (MUBS), Kampala Uganda and an international financial inclusion scholar. His research interests include financial inclusion, digital financial services, development and business finance, rural finance (microfinance), behavioural finance, banking and finance practice, institutional economics, financial consumer protection, and business psychology.

Pierre Yourougou

Pierre Yourougou, PhD, is a professor of finance practice and the Executive Director of Africa Business and Entrepreneurship Research Society, and the Deputy Executive Director of Institut National Polytechnique. His research interests include development finance, banking, finance practice, rural finance, and international cooperation.

Francis Yosa

Francis Yosa, MBA, is currently pursuing his PhD at the ICT University, Yaoundé, Cameroon. He is now the School Secretary of Makerere University Business School, Kampala. His research interests include governance, leadership, business management, organisational and employee behaviour, and strategic management.

Alain Amani Manzi

Alain Amani Manzi, MSC FIN, is Assistant Lecturer at the Faculty of Economics and Business Studies, Department of Finance at Kigali Independent University ULK, Kigali, Rwanda. He is a PhD candidate at the University of Rwanda, Kigali. His research interests include corporate finance, stock market operation, banking, business management, pension schemes, entrepreneurship and small business, cooperatives, digital financial services, consumer protection, and financial literacy.

Joseph Mpeera Ntayi

Joseph Mpeera Ntayi, PhD, is a Professor of Procurement and Logistics Management and Dean, Faculty of Economics, Energy and Management Science, Makerere University Business School (MUBS), Kampala, Uganda. His teaching and research interests include logistics, financial engineering, entrepreneurship, public procurement, managing contracts, business ethics, industrial marketing, purchasing, and supply chain management. He is an entrepreneur and a public procurement and marketing consultant.