The development of a set of quality indicators to evaluate services for people with depression

Abstract

This article presents a methodological procedure for the development of a set of quality indicators or best practice statements to evaluate the standards of care in services for people with depression. Quality indicators were derived from a literature review and from the output of two stakeholder workshops conducted in Leeds and in London which 64 stakeholders attended. This was an effective method of quickly obtaining a set of quality indicators. The stakeholder workshops provided useful complementary information to that obtained from the literature search. The quality indicators were effective in the field and usefully helped inform the report. These indicators could be used by Primary Care Groups and Trusts as a basis for developing local standards for service evaluation.