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Abstract
This paper reviews 'outcomes mangement' which, as well as involving the selection of appropriate measures includes a wider range of critical components. co-operation; making data gathering simple, efficient and non-duplicative; expertise in analytic procedures; clinical utility; regular feedback mechanisms; and comparable data bases for financial and client data. Whatever measures are selected for use in outcome management, there may be advantages in applying them concurrently and developing a large database of information, preferably integrated with cost data. Some practical illustrations are given of the problems of outcome management in practice. Among these are: gaining staff and patient