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Acknowledgements
I would like to acknowledge the support of the Economic and Social Research Council for their project award ‘Public Services Ombudsmen and Administrative Justice: Models, Roles Methods and Relationships’ (RES‐000‐22‐2133), from which this article is derived. The project is being jointly undertaken by the author in partnership with Brian Thompson and Professor Trevor Buck.
Notes
1. For the Local Government Ombudsman this list also includes appeal to the Secretary of State: section 26(6) of the Local Government Act 1974.
2. See also section 26(6) of the Local Government Act 1974, and section 4 of the Health Service Commissioners Act 1993.
3. In this particular instance, the benefits to the complainant of the new arrangements were not fully realised, because the complaints investigated in the Injustice in Residential Care report were originally submitted before the Regulatory Reform Order came into force.