A call to collect and analyse recordings of personal independence payment assessments

Abstract

Recent UK policy changes enable claimants to record their Personal Independence Payment (PIP) assessments, presenting an opportunity to study how they are produced interactionally. Disabled people have often reported feeling disempowered by PIP assessments, and these assessments are notoriously inaccurate – the vast majority are overturned in the claimants’ favour upon appeal. Given the quality of claimants’ lives often depends on their outcome, it is urgent to learn how the assessment process yields so many successful appeals. Here we analyse a small sample of one PIP assessment recording, uploaded to YouTube by the claimant, to show the importance of understanding these high-stakes interactional situations. We intend for this to show the importance of looking at the interactional detail of PIP assessments, which have hitherto been hidden from scrutiny because of the difficulty of obtaining recordings of assessments.

Keywords:

• disability assessment
• conversation analysis
• rights
• social care

Acknowledgments

Thanks to Kathryn Bole from the Suffolk Coalition of Disabled People for her feedback. We authors would also like to thank the vibrant PIP YouTube community who share information about, and experiences of, their PIP assessments.

Disclosure statement

No potential conflict of interest was reported by the authors.

Correction statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.