The Client Role: A help or a hindrance?

Abstract

Using a case study methodology this paper describes the life of one man, Barry, who is labelled blind and mentally retarded. The role of the 'client' is used as an analytic tool to understand the dynamics of some of the counterproductive aspects of human services. It is illustrated how many behaviour patterns that were thought to be a reflection of the 'disability' could be understood as manifestations of the role of the client. The key attribute of this role, as understood through Barry's life, is that the person with a disability is cast as a 'recipient' or 'receiver' of services or assistance within a power dynamic where the receiver is extended little autonomy and responsibility. It is demonstrated that the client role exaggerates Barry's incompetence, perpetuates the perception that the 'problem' resides in Barry, rather than in the support system, and is an obstacle to developing relationships and participating in the broader community.