Key success factors in high-tech industry promoting knowledge management

Abstract

In the 21^st century, when knowledge is the appeal in the economic era, corporate knowledge assets and organizational knowledge management capability become the core value of an enterprise.

The AHP dimensions in this study are established according to Delphi Method, and the research object is the manufacturers in Fuzhou Jinshan Industrial Zone, Fujian Province. By mailing the questionnaire to collect the research samples, the research results are summarized as below. 1. Culture is the most emphasized factor in high-tech industry promoting knowledge management. 2. Top 5 emphasized indicators, among 15, are staff consensus, staff mutual trust, communication infrastructure, top manager support, and communication channel. According to the results, suggestions are eventually proposed, expecting to assist high-tech industry in the knowledge management and business decisions.

Keywords:

• High-tech industry
• Knowledge management
• Key success factors