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Abstract
The development of decision support systems for supporting effectively the ill-defined and unstructured enterprise decisions associated with the managerial making and planning both at the strategic & tactical level constitutes a very challenging and at the same time a practically quite useful task. These systems, if properly developed according to the requirements of the users, can be very useful for all kinds of enterprises, and in particular for the small & medium enterprises, which do not have the required specialized personnel and expertise for strategic & tactical planning. In this paper is described the ergonomic development of a decision support system for supporting the managerial, making and the strategic & tactical planning in small & medium industrial enterprises, putting special emphasis on the human factors. The system is based on an extensive knowledge base including more than 500 rules, extracted from structured interviews and planning scenario analyses conducted with managers of small & medium industrial enterprises.