Computer-based Message System Flows in Large Organisations

Abstract

The structure of a typical organization can be described in terms of hierarchies and work groups, linked by blows of control and information. Communication between and within these work groups takes place in formal and informal ways, using a variety of media.

This paper is concerned with the examination of the usage of a computer-based message system as a medium for inter-and intra-group communication in a large organization. In particular the research studied the horizontal flow of communication between functional groups, and the vertical flow between hierarchical levels.

The work in this study formed part of Mr Lowen’s research for a B Com (Hons) degree in Information Systems at the University of Cape Town.

Keywords:

• E-mail
• electronic mail
• organisations
• organisational communication
• computer-based message systems

Additional information

Notes on contributors

B R Lower

Brian Lowen is a business analyst with Mobil Oil Corporation in Cape Town.

S Erlank

Steve Erlank is a lecturer in Business Information Systems at the University of Cape Town.

P M Q Lay

Peter Lay was head of the Information Systems section at the University of Cape Town when this article was written. He has since retired from the university.