CONSTRUCTING WEB-BASED HOSPITAL EXECUTIVE INFORMATION SYSTEM AND AN EMPIRICAL STUDY

ABSTRACT

With the development of information technology, the decision makers have to deal with massive information and obtain the useful information in time for supporting their decisions and maintaining the competitive advantages of their organizations. Therefore, developing Executive Information System (EIS) has become an important issue for both research and practical needs. However, few studies have been done to apply EIS in the hospital management. This study proposes a framework for constructing a Hospital Executive Information System (HEIS) based on the methodologies including system engineering, EIS, decision analysis, and key performance indexes. Furthermore, using a hospital as an empirical study, we construct a web-based HEIS with three functional modules including: i) an information preparation and visualization module; ii) an information retrieval and decision support module; and iii) a knowledge management module. The results of the empirical study show that HEIS can help managers to grasp important information before making decisions and thus improve the quality of their decisions.

Keywords:

• service systems
• executive information system
• hospital management
• knowledge management
• key performance index