Making trouble: the uses of “formal organization” as an institutional resource

Abstract

This study examines the ‘mechanisms of sustained and sanctioned rationality’ (Egon Bittner) in the maintenance of institutional boundaries. The methodology used is Categorization Analysis, the less frequently used form of Conversation Analysis. Through an analysis of the practices of reporting, the author seeks to show how ‘formal' organization is used as a background resource in the rational construction of the everyday ‘social' organizational activity, ‘making trouble’.