The Importance of Security Matters for Quality of Experience in Mobile Web Context

Abstract

The rise of cyber-attacks coming up with the increased use of mobile devices and web services has initiated the growth of interest to understand the impact of Perception of Security (PoS) on Quality of Experience (QoE) in mobile web context and which factors impact PoS. This paper aims to investigate the relations among QoE, PoS, and multiple influence factors in different mobile web contexts. The obtained results have shown that PoS differently impacts QoE in considered mobile web contexts (banking, commerce, browsing, mail, and health). Also, the analyzed factors (risk, reliability and availability, 3rd party seals, privacy, security, grammar quality, aesthetics, reputation, brand name, and usability) have been assigned different weights of influence in terms of PoS in mobile web contexts. These findings open a wide range of potential research that could lead to the increase and improvement of users’ Quality of Life (QoL).

Disclosure statement

The authors report there are no competing interests to declare.

Additional information

Notes on contributors

Sabina Baraković

Sabina Baraković is an Associate Professor at the University of Sarajevo. She is a co-founder of a research laboratory Little Mama Labs and an expert adviser at the Ministry of Security of Bosnia and Herzegovina. Her research interests include multidimensional QoE modelling, mobile web-based applications, QoS/QoE/QoL management, and cyber security.

Jasmina Baraković Husić

Jasmina Baraković Husić is a Full Professor at the University of Sarajevo. She is a specialist in BH Telecom, Department for Planning and Development of Technologies and Services. She is co-founder of a research laboratory Little Mama Labs. Her research interests include networked multimedia services, QoS/QoE/QoL management, 5G-IoT communications.