Experiences on computerization in different occupational groups

Experiences on computerization in different occupational groups, such as department heads, lawyers, architects, clerical workers, and draftspersons were studied by distributing a questionnaire in a large, municipal organization. The results presented in this article are based on the responses of 566 employees. The attitude toward computerization was positive, and the majority expected further developments in information technology to affect their future positively. The anticipated benefits of computerization were more interesting job contents and increased effectiveness in performing tasks. On the other hand, many respondents felt that computers had also made their work more difficult. Furthermore, it was felt that the capability to use various application software was deficient, and further training was required in all groups. Draftspersons, architects, and the administrative management required the most training. The main reasons for computer‐related stress were defects and failures in computer systems, as well as insufficient skills in using computers.