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Original Articles

When I'm within my rights: An expectancy‐based model of actor evaluative and behavioral responses to compliance‐resistance strategies

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Pages 1-16 | Published online: 22 May 2009
 

Abstract

The present study's purpose is to assess the impact of target's compliance‐resistance strategies on the actor's behavioral and evaluative responses. It is proposed that the actors have certain expectations about the compliance‐gaining interaction based upon their perceptions of rights to seek compliance. Resistance strategies vary in negative valence and affect actors’ perceptions of expectancy violations, and subsequent evaluative and behavioral responses. Expectancy violations theory provides a predictive rationale for these responses of the actor. A model is tested in which valence of the target's compliance resistance strategy and the actor's perceived rights are found to predict positive expectancy‐violations, evaluations of the resistance message, and intentions to pursue the targets’ compliance.

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