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ABSTRACT
The current study explores the relationship between person-centeredness, cognitive complexity, and relevant outcomes in computer-mediated patient-provider communication. The study examined the relationships between constructivism constructs based on a hypothetical e-mail exchange between a healthcare provider and participants. Participants filled out a questionnaire after reading the hypothetical scenario and one of three manipulated messages. The results showed that outcomes including satisfaction, perceived communication competence, and likelihood to follow suggestions varied significantly based on the level of person-centeredness of a message received. Moreover, cognitive complexity had both direct and moderating effects on perceived communication competence and reply message person-centeredness. The findings validate but also extend the current understanding of constructivism and had implications for healthcare providers who communicate in mediated formats with their patients. Limitations and directions for future research were discussed.
Disclosure Statement
No potential conflict of interest was reported by the author.
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Minhao Dai
Minhao Dai is an assistant professor at the School of Communication and Media at Kennesaw State University. His research interests include social determinants of health behaviors, LGBTQ health, and sexual health. He is passionate about health communication research with strong practical implications. His research has been published in various multidisciplinary journals such as Archives of Sexual Behavior, Health Communication, and Journal of American College Health.