ABSTRACT
The role that information plays is critical in changing behavior, thus it is surprising that so little research has examined informational strategies in activating pro-environmental personal norms. The aim of this study was to investigate whether personal norms were activated by user-generated online information. We applied a mixed methods research design, including a netnographic study and survey research with a sample of 1877 Chinese tourists, using a structural equation modelling approach (PLS-SEM). We found for tourists who have high level social media engagement, the cues in user-generated online information were more effective in activating their pro-environmental personal norms.
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Correction Statement
This article has been republished with minor changes. These changes do not impact the academic content of the article.