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Abstract
Procedural and Declarative Information in Software Manuals: Effects on Information Use, Task Performance, and Knowledge. Nicole Ummelen. Amsterdam: Rodopi, 1997. 224 pages.
Standards for Online Communication: Publishing Information for the Internet/ World Wide Web/Help Systems/Corporate Intranets. JoAnn T. Hackos and Dawn M. Stevens. New York: Wiley, 1997. 380 pages (including index), plus CD‐ROM.
Expanding Literacies: English Teaching and the New Workplace. Ed. Mary Sue Garay and Stephen A. Bernhardt. Albany: SUNY P, 1998. 383 pages.