Creating the 24-Hour Knowledge Factory

Abstract

The 24-Hour Knowledge Factory concept involves separate and distinct global operating centers that facilitate the transfer of information from one work location to another, thus allowing for continuous operation. In this article the authors elaborate on this concept and discusses relevant current industry practices and technologies with respect to the implementation and commercial deployment of the 24-Hour Knowledge Factory paradigm.

Keywords:

• 24-hour knowledge factory
• hybrid offshoring
• globally distributed teams
• offshoring
• outsourcing

ACKNOWLEDGEMENTS

The authors thank colleagues and students at MIT, University of Arizona, and at other places for their insightful comments and suggestions on various issues discussed in this article.