Organizational IT Maturity (OITM): A Measure of Organizational Readiness and Effectiveness to Obtain Value from Its Information Technology

Abstract

Enterprises often assign little strategic value to IT and resist additional investment. CIOs find that profitable IT deployment is blocked. The business/IT misalignment may stem from the lack of IT use maturity within the enterprise. In this article, the authors concentrate on what has to be done on the enterprise side to enable this maturation with an approach that isolates and describes useful factors that enable a business to become more mature with respect to IT.

Keywords:

• organizational IT maturity
• IT business alignment
• strategic partnership
• sharing of responsibility
• awareness
• trust

ACKNOWLEDGEMENTS

The authors would like to thank the anonymous reviewers and the senior editor for their useful and insightful comments they made in previous versions of this article. We would also like to thank the Schools of Business Administration at our respective universities for supporting aspects of this research, including the CIO roundtable discussions and, as well, thanks are due to the many CIOs who have participated in these roundtables and in private meetings. We would especially like to thank the CIO of the company that sponsored the action research cited in this article.