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Information Systems Management Volume 29, 2012 - Issue 4: European Research on Electronic Citizen Participation and Engagement in Public Policy Making
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Themed Articles: European Research on Electronic Citizen Participation and Engagement in Public Policy Making

Conceptualizing E-Inclusion in Europe: An Explanatory Study

Vishanth Weerakkody Business School, Brunel University, Middlesex, UKCorrespondence[email protected]
,
Yogesh K. Dwivedi Business School, Swansea University, Wales, UK
,
Ramzi El-Haddadeh Business School, Brunel University, Middlesex, UK
,
Ahlam Almuwil Business School, Brunel University, Middlesex, UK
&
Ahmad Ghoneim Business School, Brunel University, Middlesex, UK
Pages 305-320 | Published online: 05 Oct 2012
 
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Abstract

The aim of this article is to conceptualize e-Inclusion and identify factors affecting it. A critical review of the literature is conducted to identify and categorize the factors influencing e-Inclusion into a comprehensive taxonomy. Using a survey questionnaire, the impact of these factors in influencing citizens' adoption of e-government services was examined. The findings highlight a number of factors under demographic, political, economic social, cultural, and infrastructural dimensions that can have a significant influence on e-Inclusion.

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