Requirements Fulfillment: A Missing Link between Requirements Determination and User Acceptance

Abstract

Large information systems often span various functional areas of an organization and are used by different groups across several levels of the organization. When fulfillment of requirements in an information system is deficient for a functional area or an organizational unit, lower levels of acceptance among certain user groups may occur. This article explores the relationship between user acceptance of an information system and the degree of information requirements fulfillment for various user groups.

Keywords:

• agency theory
• information requirements determination
• user acceptance
• requirements bias
• requirements fulfillment

Notes

1. We analyzed all statements and found support similar to the results presented for the selected statements.

2. We also performed GLM and obtained similar results.