Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation

Abstract

Information Technology Infrastructure Library (ITIL) is a popular framework for IT governance, but little academic research on ITIL exists. The authors investigate the overlap between ITIL and IT governance practices to illustrate ITIL's potential to stimulate IT governance. A field study shows that IT implementation success is particularly influenced by group efficacy and organizational resources, and, to a lesser extent, senior-management involvement. Findings show that ITIL, as expected, is a framework that contributes to IT governance by stimulating process management practices.

Keywords:

• information technology infrastructure
• IT service management
• ITIL
• ITSM
• IT governance
• online survey