Success Factors for Using Case Management System in Italian Courts

ABSTRACT

This study takes a first step toward understanding the effectiveness of e-court applications in Italy. The proposed research model to assess the success factors for using case management system was tested in two Italian courts. Analysis of survey data from 314 users, using structural equation modeling, reveals the explanatory role of the model and the salient contribution of system and information quality variables on court staff’s performance. Our findings have important implications for theory and practice.

KEYWORDS:

• E-court success
• IS success
• judicial system
• case management system

Additional information

Notes on contributors

Rocco Agrifoglio

Rocco Agrifoglio, PhD, is Assistant Professor of Management Information Systems at “Parthenope” University (Naples, Italy). He earned his PhD in Management and Business Administration from the same University and he has also been a visiting scholar at University of Westminster (London, UK). His primary research interests are technology acceptance and usage, IS continuance, and e-court. He has participated as speakers in several international conferences, including Mediterranean Conference on Information Systems, European Group of Organizational Studies, Academy of Management, and Italian Chapter of Association for Information Systems. He has published numerous papers in journals, including Journal of Computer Information Systems (JCIS), International Journal of Technology Management (IJTM), and Small Business.

Concetta Metallo

Concetta Metallo, PhD, is Associate Professor of Organization and Information Systems at “Parthenope” University (Naples, Italy). Her research interests are: Adoption of technology in organizations and usage behavior, geographically dispersed team, learning processes, and new technologies. She has participated as speaker in several international conferences, including MICIS, AOM, EGOS, European Group of Public Administration (EGPA). She has published articles in journals such as JCIS, IJTM, and International Journal for Court Administration (IJCA).

Luigi Lepore

Luigi Lepore, PhD, is Associate Professor of Business Administration at “Parthenope” University (Naples, Italy). He has been Visiting Researcher at Institute for Court Management (Williamsburg) and at IE Business School (Madrid). His research interests focus on public management, court management, and accounting. He has participated as speaker in several international conferences, including annual congress of European Accounting Association (EAA), EGPA, itAIS, and European Institute for Advanced Studies in Management (EIASM). He has published numerous articles in journals, including IJCA, Management Control, and Azienda Pubblica.