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ABSTRACT
This study offers a model for predicting users’ perceived benefits and user satisfaction in organizational knowledge management systems. Four constructs are theorized to influence the dependent variables: system quality, knowledge quality, user IS competence, and organizational attitude to knowledge management. The model was empirically tested among 100 respondents working in the knowledge-intensive software industry. The results suggest that knowledge management systems hold certain characteristics to be considered when evaluating technical and socio-psychological factors of users’ perceptions and attitudes toward the systems.
Additional information
Notes on contributors
Yael Karlinsky-Shichor
Yael Karlinsky-Shichor is a doctoral student in the Marketing Department at Columbia Business School in New York. She holds a BSc in Information Systems Engineering from the Technion and an MSc in Management of Technology and Information Systems from Tel Aviv University, both in Israel. Her research interests include online consumer behavior, online consumer engagement, and crowd funding.
Moshe Zviran
Moshe Zviran is Professor of Information Technology and serves as Dean of the Faculty of Management at Tel Aviv University. He is the Isaac Gilinsky Chair of Entrepreneurship, Technology, Innovation and Management and serves as academic director of Adams Institute for Information Technology. He received his BSc degree in mathematics and computer science and MSc and PhD degrees in information systems, all from Tel Aviv University, Israel. He held academic positions at the Naval Postgraduate School, California and Claremont Graduate University, California. His research interests include entrepreneurship and innovation, information and cyber security and information systems planning and policy.